Lost & Expired Cards

  • Lost Cards
    • If your physical library card is lost or stolen, please let us know immediately. As the registered cardholder, you are responsible for any items checked out to the card.
    • You can get a replacement library card at any of our branch locations.
      • There is a $2.00 replacement fee for a lost card.
    • When you get a new or replacement card, let branch staff know if you use OverDrive/Libby or cloudLibrary, so they can help transfer your eBook holds and loans.
      • If you've already gotten a new card and see that your holds or checkouts haven't been transferred yet, please email OverDrive/Libby Support or cloudLibrary Support. (If you email us, please provide your new library card number and your previous card number.)

  • Expired Cards
    • Physical/Traditional Library Cards:
      • Library cards expire automatically and can be renewed in person at any Library location or by phone. You may be asked to provide a current photo ID or additional contact information to ensure your account is up to date.
      • The expiration date on your card is visible in the My Account section of our online catalog. Login with your library card number and PIN and go to the Profile section of the Account Overview.
      • For cards issued to customers who live in the Library’s service area: Adult library cards expire every 5 years. For those under 18 years old, expiration is based on age: Baby cards expire at age 3; Child cards expire at age 13; and Teen cards expire at age 18.
      • Cards issued to customers outside the Library’s service area expire at shorter intervals.
      • If your account receives email notices, you will be automatically notified one month before your card expires.
      • If you still have your card at the date of its expiration and wish to renew it, there is no need to apply for a new card.
    • Digital Cards (Self-Registered eCards and OverDrive/Libby Instant Digital Cards):
      • When your digital card expires, you will need to get a full-service library card for continued access to Fresno County Public Library resources. You can register for one at any of our branch locations.
      • To move OverDrive/Libby eBook loans and holds to your new library card, you can ask branch staff for assistance OR email us.
      • To move cloudLibrary loans and holds to a new card, please email cloudLibrary Support.
      • If you email us, please provide your new library card number and your previous card number (or your mobile number, if you used that to sign into Libby or OverDrive).

Questions? Contact Us